If you are dissatisfied with your purchase for any reason, please contact our Customer Service team within 30 days. You can reach Customer Service by email (CustomerService@FreshWaveWorks.com) or phone at 1-800-998-6367 Monday through Friday, 9:00AM – 4:30PM CST.
Refunds
A refund credit will be applied to your credit card after receipt of the returned products. It may take up to 10 business days for the credit to appear on your credit card. Customers with proof of purchase have the choice of a refund or replacement for products they are not satisfied with. Please note that shipping is non-refundable. Refunds will be made to the original method of payment. PayPal transactions are time-sensitive; any PayPal orders over 90 days may not be available to be reprocessed.
Cancellations
To cancel your order, please contact Customer Service within 2 hours of placing your order at 1-800-998-6367 Monday through Friday, 9:00AM – 4:30PM CST or email us.
Still Have Questions?
We welcome your questions, concerns and feedback. You can reach Customer Service by email (CustomerService@FreshWaveWorks.com) or phone at 1-800-998-6367 Monday through Friday, 9:00AM – 4:30PM CST.